Help, questions, and how to report a problem.
Cover Point has no tolerance for objectionable content or abusive users. In the app, open a player's profile card from the Pavilion and use:
You can also email us at the address above and we will act on it.
I logged a match but it hasn't appeared for my club.
Check the match was tagged to your club when you saved it. Open the match from Profile → Match book, tap edit, and set "Share to club".
I had no signal at the ground. Did I lose my match?
No. Matches save to your phone and sync automatically when you're back online. A match waiting to sync shows "NOT SYNCED" on its card, and you can force it with Profile → Settings → Sync now.
My season stats look wrong.
Check your season start month in Edit profile. UK seasons normally start in April; southern-hemisphere seasons start in October and are labelled across two years, e.g. 2026/27. Club leaderboards use the club's own setting, which a captain can change.
How do I join a club?
Ask a club captain for the invite code, then enter it on the Club tab. Captains can find the code at the top of their club page.
How do I delete my account?
Profile → Delete my account. This permanently removes your profile and all of your matches and cannot be undone.
Can I get a copy of my data?
Yes. Email us and we'll send you an export of everything we hold.
Email us with your device (e.g. iPhone 14), what you were doing, and what happened. A screenshot helps enormously.